My research primarily focuses on how and why individuals use technology, the attributes of technology that influence such usage, and other variables associated with the interaction between individuals and technology. One theme of this stream of research is on the negative aspects of technology usage. In the past three years, my research has broadened into two additional areas: the role of information technology (IT) professionals in an organization, and methodological interests. I am fortunate to work with a number of great colleagues and graduate students in the following specific projects:

1.Supporting Services Functionality - using technology as a tool for online value-added service (e.g. recommendation agents)

a. Consumer context with Izak Benbasat and Sameh Al-Natour
b. E-government context with Izak Benbasat and Chee Wee Tan
c. Business-to-Business context with Izak Benbasat and Cagri Guvence-Rodoper

2. The Role of Similarity in Human Computer Interaction with Izak Benbasat and Sameh Al-Natour - how do individuals respond to interfaces that are more like themselves in terms of characteristics such as personality and decision making?

3. Online Self Service with Izak Benbasat and David Xu - Does an individual want automated assistance, or do they prefer to do for themselves (think of checking in for a flight via a kiosk or with a gate agent)

4. Technology Usage Inhibitors with Andrew Schwarz - what factors uniquely dissuade people from using technology?

5. Online Service Failure and Recovery with Chee Wee Tan and Izak Benbasat

6. Technology Induced Stress/Strain - what are the negative effects of technology usage?

7. Emotions and technology usage with Geneviève Bassellier - going beyond cognitive perceptions alone to explain use

8. Technology and Immoral Behavior with Karl Aquino and David Xu - does technology facilitate the darker side of human interaction? Some people “pirate” music online yet would never steal a CD from an offline store.

9. The role of the IT professional in the organization - with Geneviève Bassellier. How do IT professionals and business employees work together, trust one another, learn from one another? How can the IT professional better be leveraged in the firm as an internal customer service provider?

10. Quantitative Methods – Geneviève Bassellier and I have been working on topics related to formatively measured constructs as employed in Structural Equation Modeling (SEM).

Refereed Journal Publications

Cenfetelli, R., Bassellier G. (2009). Interpretation of Formative Measurement in IS Research. MIS Quarterly, 33(4), pp. 689-707.

Cenfetelli, R., Benbasat, I., Al-Natour, S. (2008). Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business to Consumer Success. Information Systems Research, 2(19), pp. 161 - 181.

Al-Natour, S., Benbasat, I., Cenfetelli, R. (2008). The Effects of Process and Outcome Similarity on Users' Evaluations of Decision Aids. Decision Sciences Journal, 39(2), pp. 175 - 211.

Al-Natour, S., Benbasat, I., Cenfetelli, R. (2006). The Role of Design Characteristics in Shaping Perceptions of Similarity: The Case of Online Shopping Assistants. Journal of AIS, 7(12), pp. 821 - 861.

Cenfetelli, R. (2004). Inhibitors and Enablers as Dual Factor Concepts in Technology Usage. Journal of AIS, 5(11-12), pp. 472 - 492.

Refereed Conference Proceedings and Presentations

Xu, D., Benbasat, I., Cenfetelli, R., (2010) Does Live Help Service Matter? A Empirical Test of the DeLone and McLean Extended Model in the E-Service Context. Proceedings of the 43rd Hawaii International Conference on System Sciences (HICSS'10) Big Island, Hawaii

Al-Natour, S., Benbasat, I., Cenfetelli, R., (2009) The Antecedents of Customer Self-Disclosure to Online Virtual Advisors. Proceedings of the 30th International Conference on Information Systems (ICIS'09), Phoenix

Xu, D., Benbasat, I., Cenfetelli, R., (2009) The Effect of Perceived Service Quality, Perceived Sacrifice, and Perceived Service Outcome on Online Customer Loyalty. Proceedings of the 30th International Conference on Information Systems (ICIS'09), Phoenix

Xu, D., Cenfetelli, R., Aquino, K., (2009) The Influence of Online Technology On Deception and its Consequences, Academy of Management, Chicago (25% acceptance rate)

Guvence-Rodoper, C. I.; Benbasat, I.; Cenfetelli, R. T., (2008) Adoption of B2B Exchanges: Effects of IT-Mediated Website Services, Website Functionality, Benefits, and Costs. Proceedings of the 29th International Conference on Information Systems (ICIS'08), Paris

Tan, C.W.; Benbasat, I.; Cenfetelli, R. T., (2008) "Towards Understanding the Formation and Impact of E-service Failures". Proceedings of the 7th Annual Workshop on Human-Computer Interaction Research in Management Information Systems (HCI/MIS’08), Paris, France, December 13.

Al-Natour, S.; Benbasat, I.; and Cenfetelli, R. T., (2008) "The Role of Website Service Functionality in Explaining Price Dispersion and Price Trade-offs in Online Markets". SIGHCI 2008 Proceedings.

Al-Natour, S., Benbasat, I., Cenfetelli, R. T. (2008) Looking Beyond Adoption to Understanding the User-IT Artifact Relationship. Proceedings of the Diffusion Interest Group in Information Technology (DIGIT ’08), Paris

Tan C.W., Benbasat I., Cenfetelli R.T., (2008) "Building Citizens’ Trust towards e-Government Services: Do High Quality Websites Matter?", Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS '08)

Tan C.W., Benbasat I., Cenfetelli R.T., (2007) "Understanding the Antecedents and Consequences of E-Government Service Quality: An Empirical Investigation", Proceedings of the Twenty-eighth International Conference of Information Systems, Montréal

Al-Natour S., Benbasat I., and Cenfetelli R. T., (2007) "Creating Rapport and Intimate Interactions with Online Virtual Advisors", Proceedings of the Sixth Annual Workshop on HCI Research in MIS, Montréal, December, pp. 35-40

Cenfetelli R.T. (2006), "Technology-Induced Overload: An Inductive Analysis", 2006 Academy of Management Conference, August 11-16, Atlanta, GA

Cenfetelli R.T., Benbasat I., & Al-Natour S. (2005), "Information Technology Mediated Customer Service: A Functional Perspective", Proceedings of the Twenty-sixth International Conference of Information Systems, Las Vegas, pp. 725-738. - Nominated for conference-wide Best Paper Award

Cenfetelli R.T. (2005), "An Exploration and Identification of Technology Usage Inhibitors", Diffusion Interest Group in Information Technology (DIGIT) workshop, Las Vegas, NV, December 11

Al-Natour, Benbasat, & Cenfetelli (2005), "The Role of Similarity in e-Commerce Interactions: The Case of Online Shopping Assistants", Fourth Annual Workshop on HCI Research in MIS, Las Vegas, NV, December 10 - Winner, Best Paper Award

Cenfetelli R.T. (2004), "An Empirical Study of the Inhibitors of Technology Usage", Proceedings of the Twenty-fifth International Conference of Information Systems, Washington D.C., pp. 157-170

Cenfetelli R.T. (2004), "Getting in Touch with Our Feelings towards Technology", Best Paper Proceedings of the 2004 Academy of Management Conference, New Orleans, pp. F1-F6. - Winner of OCIS Division Top Student Paper Award

Cenfetelli R.T. and Benbasat I. (2003), "Frustrated Incorporated: An Exploration of the Inhibitors of IT-Mediated Customer Service", The Ninth Americas Conference on Information Systems, Tampa, Florida

Cenfetelli R.T. and Benbasat I. (2002), "Measuring the E-commerce Life Cycle", The 10th European Conference on Information Systems, Gdansk, Poland

I primarily teach in the Sauder MBA program with involvement in the "Core" program (IT Management portion) as well as an elective module on managing e-business (instructor evaluation data).

I received the Teaching Excellence Award from the MBA Class of 2008. The graduating MBA's select a recipient among the cadre of faculty who teach in the MBA program.

Graduate Students Supervised and/or Co-Supervised:

Student Name	Program	Start	Finish	Role	Other Supervisors/ Committee Members
Chee Wee Tan	PhD	Sep 2006	present	Co-supv/committee member	Izak Benbasat
David Xu	PhD	Sep 2006	present	Co-supv/committee member	Izak Benbasat
Sameh Al-Natour	PhD	Apr 2006	present	Co-supv/committee member	Izak Benbasat
Cagri Guvence Rodoper	PhD	Jan 2005	present	Co-supv/committee member	Izak Benbasat
Fiorella Foscarini	PhD	Mar 2005	May 2009	Committee member	Luciana Durante
Gary Schmidt	Masters	Jan 2005	Jun 2007	Principal supv/committee chair	Izak Benbasat
Sameh Al-Natour	Masters	Sep 2004	May 2006	Co-supv/committee member	Izak Benbasat

Sauder MBA Program IT Management Specialization Coordinator

Member, Board of Directors, Chief Information Officer Association of Canada (Vancouver Chapter), July 2009 - present

Member, Chief Information Officer Association of Canada, February 2009 - present

Managing Editor - Information Systems Research, September 2000 - February 2002

Reviewer - MIS Quarterly; Management Science; Information Systems Research; Journal of Managment Information Systems; European Journal of Information Systems; IEEE Transactions on Engineering Management; DATA BASE for Advances in Information Systems, Academy of Management; ICIS. Guest Associate Editor for MIS Quarterly

• Doctor of Philosophy in Business Administration (Management Information Systems) - University of British Columbia, Sauder School of Business

• Master of Business Administration - Kelley School of Business, Indiana University

• Bachelor of Science - Aeronautical & Astronautical Engineering, Purdue University

Academics is my third career. I had a prior career in the pharmaceutical industry where I worked in a variety of positions including production management, technology/automation project management, and training management. I also had a prior career as a US naval officer serving both on active duty and in the reserves. My final rank was as a Lieutenant Commander and I qualified as a Surface Warfare Officer aboard the aircraft carrier USS NIMITZ.

LinkedIn Profile

As a principal investigator:

• SSHRC standard research grant of $71,738 (awarded April 2006) to study "The Nature, Antecedents and Consequences of Technology-Induced Information Overload".
  
• SSHRC “4a” grant of $2,850 (awarded July 2005) – prelude to above grant
  
• Hampton Research Funds grant of $14,930 to study "The Role of Technology in Influencing Moral Behavior" (awarded April 2006, with Karl Aquino, OBHR).

As a co-investigator:

• SSHRC grant of $1,000,000 to study the preservation of records in electronic systems in small and medium-sized organizations (principal investigator Luciana Duranti, UBC SLAIS).

Citizenship/Residency: Native-born United States Citizen; Canadian Permanent Resident (citizenship pending)

 © Ronald T. Cenfetelli - 2009